Our shipping policy is to send your order as soon as possible, depending on your oder size it can take from 1-2 business days to fulfill Monday – Friday Only!
From Monday to Friday we will ship in 48 hour or less depending on its size.
Orders received on Friday after 12:00 pm we be shipped on the following Monday.
In case a product is on backorder, we will contact you to know what you want to do. (Our backorder usually take a 2-5 business day to be available) If you decide to wait for the product to be ready, we will ship it to you, as soon as the product becomes available. If you decide to cancel the unavailable product, we will make you a refund in the full amount of the price for this product in your order.
Domestic Shipping (Orders Process Within 1-2 Business Days) We Offer Free Shipping:
- FREE Standard Shipping (2-9 business days) *cannot be combined with other promotions or deals*
- USPS First Class Mail (3-9 business days)
- USPS Priority Mail (3-7 business days)
- FedEx Express (4-7 business days)
Lost / Stolen Packages: When placing your order, please ensure that your shipping address is correct. We are NOT responsible for incorrect address that does not get delivered properly. We are also NOT responsible for lost or stolen packages, please ensure that your delivery address is safe and secure and/ or there is someone you trust at the destination when placing an order with us. Once delivery is confirmed with our Carrier Partners (UPS/USPS/FedEx) the package is out of our hands
Note: We don’t offer International shipping.
- When the order is ready for carrier pick up, you will receive a notification via email from us including the expected time of arrival and the tracking code. We CANNOT cancel orders once is packed and ready for pick up.
- For tracking purposes, please, go to www.usps.com www.fedex.com or ups.com
- If you have an account with us, you will be able to check the status of your order in “My Account” at our store.
- All orders are checked before shipment. If you detect the absence of any product upon receipt of the order, you must contact the Customer Service of Alfa Vitamins during 72 working hours after the delivery of the package reported by USPS or FedEx.
- You must track your package online or call the carrier service at their customer service.
- We cannot redirect packages once shipped (call carrier for help)
- If the package gets returned to us due to the wrong address or unable to deliver due to business being closed – you will be charged shipping once again in order to ship the item again.
PLEASE ensure your address is correct (if wrong) contact us as soon as possible 305-597-6410
Keep in mind our goal is to ship your order as soon as possible. If we already shipped the item you will have to wait until it is returned to us in order to do a resend process.
If the product is lost, we do not do refunds unless is our mistake.
INSUFFICIENT ADDRESS POLICY
Please contact USPS regarding any issues or to find out where your package is. If your package was held – we suggest creating a case with them and providing the case number to us.
After we receive the case#
We can be shipped to you right away.
However, we need you to confirm a valid address.
A second shipping attempt must be paid for by the customer in this case as the package has reached its destination. A charge of $4.99+ (all depending on the destination & carrier you use) must be submitted for the re-shipping fee.
If you do not wish to have the product reshipped to you, a refund (minus Shipping & restock fees) can be submitted to you.