Shipping Policy


How much is Shipping?

 We offer FREE shipping on ALL orders. Faster shipping methods are available for purchase, as well as international shipping.

99% of orders are shipped within 24 hours. Unfortunately, we cannot guarantee delivery dates or times. We do all in our power to get your items to you as quickly as possible, but orders can be held up due to unforeseen circumstances.

When will my order ship?

All orders are shipped within 24 hours unless otherwise stated on the product page.

How do I edit or cancel an item in my order?

Give us a call at +1 213-314-3553 or email support@jnixmart.com as soon as possible. Once your order has been packed, it cannot be modified.

How do I track my order?

Go to Track you order and click the link bellow and submit your order number.

My order never arrived. What do I do?

First, check the tracking. If it’s still in transit, just wait until they deliver it. If it says “Delivered” and it hasn’t arrived, please contact your post office with the tracking number.

An item is missing from my shipment. What do I do?

Call us at +1 213-314-3553 or email us at support@Jnixmart.com within 72 hours of receiving your order.

What is your mailing address?

Our mailing and return address is: 4283 Express Lane Suite 4568-492, 34249 Sarasota, Florida

 

What if my order breaks during shipping?

We package all orders using a proprietary system we’ve developed to prevent 99.7% of breakage during shipping. However, no one’s perfect, and mistakes may rarely occur. In the unlikely event your item arrives broken, DO NOT throw away the box or packing materials. We will need CLEAR photos of the broken items as well as the box in order to file a claim with the shipping provider.

Depending on the extent of the damage, we may issue a return-shipping label, or simply tell you to toss the broken item in the trash. In either case, a brand new replacement item will be sent out to you.

What will my package look like?

Your package will arrive in a brown or white box.

 

Can I have my order shipped to another address other than the one listed on my billing information?

Yes. The billing address is only used to verify the credit card information. However, we may request ID verification if the order is going to a different name than the one on the credit card in order to prevent fraudulent orders with stolen credit cards, as well as underage orders.

If you use an American Express card to pay, your order MUST be sent to the billing address.

What if I need to update or change my shipping information?

Contact us by phone +1 213-314-3553  or email support@jnixmart.com ASAP. Once your order is shipped the destination cannot be changed.