Refund Policy


How do I return my product?

You may return UNUSED products within 7 days or your purchase if they do not meet your requirements. First, contact us. Next, carefully package your items the same way they arrived. Be sure that all glass items are completely surrounded and cocooned with bubble wrap and packing peanuts.

I received the wrong product.

If you received the wrong product(s), give us a call within 48 hours of receiving your package. DO NOT USE THE ITEMS. If you use the items, we cannot replace them. Once you contact us, our team will decide whether to issue a return shipping label and have you send the item back, or let you keep it and send you the correct item.

What is your return policy?

We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items.

How do I contact you?

We try to make it super easy to get a hold of us. If it’s a question about your order, you can fill out our contact us form, email us at support@jnixmart.com, or call us at +1 213-314-3553 . If you have questions about an item, the following contact methods are available:

Can I change my order after I’ve made my purchase?

Yes, but only before it is packed. If you need to make a change to your order, contact us immediately by phone or email. Once your order is packed it cannot be changed.

What if I do not like my item(s) and want to return the items for an exchange?

No problem. Contact us by phone or email to set up an exchange. 

How long does it take for a refund to be returned to my account?

Refunds should appear in your account in 1-3 business days. This mostly depends on your banks policy.