FAQ


Shipping FAQ:

How much is Shipping?

We offer FREE shipping on ALL orders. Faster shipping methods are available for purchase, as well as international shipping.

99% of orders are shipped within 24 hours. Unfortunately, we cannot guarantee delivery dates or times. We do all in our power to get your items to you as quickly as possible, but orders can be held up due to unforeseen circumstances.

When will my order ship?

All orders are shipped within 24 hours unless otherwise stated on the product page.

How do I edit or cancel an item in my order?

Give us a call at +1 213-314-3553 or email support@jnixmart.com as soon as possible. Once your order has been packed, it cannot be modified.

How do I track my order?

Go to Track you order and click the link bellow and submit your order number.

My order never arrived. What do I do?

First, check the tracking. If it’s still in transit, just wait until they deliver it. If it says “Delivered” and it hasn’t arrived, please contact your post office with the tracking number.

An item is missing from my shipment. What do I do?

Call us at +1 213-314-3553 or email us at support@Jnixmart.com within 72 hours of receiving your order.

What is your mailing address?

Our mailing and return address is: 4283 Express Lane Suite 4568-492, 34249 Sarasota, Florida

 

What if my order breaks during shipping?

We package all orders using a proprietary system we’ve developed to prevent 99.7% of breakage during shipping. However, no one’s perfect, and mistakes may rarely occur. In the unlikely event your item arrives broken, DO NOT throw away the box or packing materials. We will need CLEAR photos of the broken items as well as the box in order to file a claim with the shipping provider.

Depending on the extent of the damage, we may issue a return-shipping label, or simply tell you to toss the broken item in the trash. In either case, a brand new replacement item will be sent out to you.

What will my package look like?

Your package will arrive in a brown or white box.

 

Can I have my order shipped to another address other than the one listed on my billing information?

Yes. The billing address is only used to verify the credit card information. However, we may request ID verification if the order is going to a different name than the one on the credit card in order to prevent fraudulent orders with stolen credit cards, as well as underage orders.

If you use an American Express card to pay, your order MUST be sent to the billing address.

What if I need to update or change my shipping information?

Contact us by phone +1 213-314-3553  or email support@jnixmart.com ASAP. Once your order is shipped the destination cannot be changed.

 

Payment FAQ:

What payment methods do you accept?

You can pay by any of the following: Visa, Discover, Mastercard, American Express. debit and credit card also.

Do you accept Paypal?

Yes, we accept Paypal.

What if I choose to cancel my order?

Contact us by phone +1 213-314-3553  or email support@jnixmart.com with your order number ASAP.

How do I create an account?

Click “Create an Account” at the top right corner of the page.

How do I edit my account information?

Click “My Account.” Here you can edit your physical address, email address, password, wish lists, and more.

What if I forgot my password?

Click “Forgot Password” on the login page. Our system will email you a link to reset your password.

What is your Privacy Policy?

We do not share your information with anyone, ever.

When will my refund credit appear on my account?

You should see a refund post to your account 1-4 business days after the refund is issued. This may depend on your banks policies.

When will my credit card be charged?

Your card will be charged when you place your order.

How do I use a coupon?

Either on your shopping cart or on the checkout page, enter your coupon code into the “Enter Coupon Code Here” field.

Can I make an order over the phone?

Of course! Simply call us at +1 213-314-3553 . Our sales team will be glad to process a phone order for you.

 

Returns/Exchanges FAQ:

How do I return my product?

You may return UNUSED products within 7 days or your purchase if they do not meet your requirements. First, contact us. Next, carefully package your items the same way they arrived. Be sure that all glass items are completely surrounded and cocooned with bubble wrap and packing peanuts.

I received the wrong product.

If you received the wrong product(s), give us a call within 48 hours of receiving your package. DO NOT USE THE ITEMS. If you use the items, we cannot replace them. Once you contact us, our team will decide whether to issue a return shipping label and have you send the item back, or let you keep it and send you the correct item.

What is your return policy?

We understand the frustration of receiving something you ordered online and not being happy with it. To help alleviate your hesitancy to shop online, we offer a 7 day guarantee on UNUSED items.

How do I contact you?

We try to make it super easy to get a hold of us. If it’s a question about your order, you can fill out our contact us form, email us at support@jnixmart.com, or call us at +1 213-314-3553 . If you have questions about an item, the following contact methods are available:

Can I change my order after I’ve made my purchase?

Yes, but only before it is packed. If you need to make a change to your order, contact us immediately by phone or email. Once your order is packed it cannot be changed.

What if I do not like my item(s) and want to return the items for an exchange?

No problem. Contact us by phone or email to set up an exchange.

How long does it take for a refund to be returned to my account?

Refunds should appear in your account in 1-3 business days. This mostly depends on your banks policy.